Terms of sale

These General Terms & Conditions of sale (" GTCS ") govern the relations between the company LILI LIGHT FOR LIFE with a capital of € 50,000 whose head office is located at 5, allée de la grande treille, office 3 - 35200 Rennes, France, and registered at Rennes Trade and Companies Register, number 889 676 466 RCS (the “ Seller ”) and any non-commercial entity or person wishing to purchase products sold by LILI LIGHT FOR LIFE on the website https://liliforlife.com/ (the “ Customer ”).       The fact that a Customer places an order on the site https://liliforlife.com/ (the " Website ") implies their acceptance, without reservation, of these GTCS.     These GTCS can be modified at any time by the Seller. In any case, the applicable T & Cs are those in force at the time of placing the order by the Customer.   By checking the box " I have read the General Terms & Conditions of Sale and I accept them " of the order form, the Customer acknowledges having read and accepted these GTCS.   Purpose and scope The Terms & Conditions aim to define the contractual relations and terms of sale between the Seller and any Customer wishing to make a purchase on the Website of the products indicated as sold and shipped by LILI LIGHT FOR LIFE (hereinafter “ the Products ”).   To be able to place an order on the website, the Customer declares to be at least 18 years old.   It is specified that the Products are intended for direct use by the Customer. The Customer undertakes not to purchase Products on the Website with a view to reselling them. Product characteristics - price The Customer declares to have been aware of the essential characteristics of the Products and in particular of the contraindications, which appear on the Website and in their instructions for use. The prices of the products sold online on the website https://liliforlife.com are indicated in euros, all taxes included and are those in force at the time of registration of the order by the Customer. They are subject to change at any time. The products are offered for sale within the limits of available stocks. These are updated regularly, unless there is a technical problem independent of the Seller. In the absence of availability of the Product, the Customer is informed as quickly as possible. Order and payment The Customer definitively validates his order by clicking on " order ", after having completed the " billing details " page and chosen his method of payment.     To pay for his order, the Customer has his choice of: bank card or bank transfer. For Customers with a bank account in France, payment by check is also accepted.  Any order implies acceptance without restriction or reservation of these general conditions of sale. The Customer guarantees the Seller that he has the necessary authorizations to use the payment method chosen by him during the validation of the order. The Seller reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card or check from officially accredited bodies or in the event of non-payment. The Seller reserves the right in particular to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is being administered. The Seller will not supply the Products until the bank has authorized payment by credit card, check or bank transfer for the Products ordered.   Once the order has been confirmed, and at the latest at the time of delivery, the information provided for in Article L. 221-5 of the Consumer Code is sent by email to the Customer under the conditions provided for in Article L. 221 -13 of this same code. Delivery Deliveries are made to the address indicated when ordering.   The delivery terms and costs are indicated to the Customer before the order is placed.   Shipping costs are communicated to the Customer prior to the order and form part of the final price. Their full payment conditions the sale. They vary according to the geographical area of delivery. Information concerning the exercise of the right of withdrawal In accordance with the provisions of Articles L. 221-18 et seq. Of the French Consumer Code, the Customer, who is a consumer, has a right of withdrawal from all or part of his order, without reason, and which expires fourteen (14 ) days from receipt of the item by the Customer, and if several products are ordered in a single order, upon receipt of the last item ordered.   To exercise the right of withdrawal, the Customer must notify the Seller of his decision to withdraw from this contract by means of an unambiguous declaration by email to the following address : serviceclient@liliforlife.com, or use the withdrawal form below, and also available at the attached link https://www.liliforlife.com/pages/formulaire-de-retractaction    If the Customer uses the withdrawal form, LILI LIGHT FOR LIFE will immediately send an acknowledgment of receipt of the withdrawal by email.   Withdrawal form for customers to be sent by email to serviceclient@liliforlife.com   I / We hereby notify you of my / our withdrawal from the Contract for the sale of the product and / or service below:   Order number : Item code : Ordered on: Received on: Name of Client (s): Address of the Client (s): Date: Signature of client (s) (if this form is notified on paper): For the withdrawal period to be respected, it is sufficient for the Customer to send LILI LIGHT FOR LIFE the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period, i.e. fourteen (14) days from the date of the withdrawal. receipt of all items of the order. Upon receipt of this request, LILI LIGHT FOR LIFE will confirm in writing that the right of withdrawal has been taken into account and will communicate the return address for the products as well as the return slip.   If the Customer uses this right of withdrawal, the return of the products must be made within fourteen (14) days after the communication of the exercise of the right of withdrawal, in their original packaging, in perfect condition, unused and accompanied by all accessories and instructions for use, as well as the duly completed return slip, communicated by email.  In the absence of this voucher, the return of the product cannot be processed within the normal deadlines. The returned Products must not have been used in any way or manipulated other than to establish the nature, characteristics and proper functioning of the goods. Incomplete, damaged, damaged or soiled goods by the Customer will not be taken back. The products must be returned in their original packaging to the address indicated in the confirmation email. In the event of a return to an incorrect address, the return of the products cannot be processed within the normal deadlines.   Only the price of the product (s) purchased will be refunded to the Customer. The cost of returning the product (s) is exclusively borne by the Customer.   The Seller makes the refund using the same means of payment as that used by the consumer for the initial transaction, except with the express consent of the consumer to use another means of payment.   The refund will be made no later than fourteen (14) days from receipt of the products accompanied by the return slip to the address indicated. " 60 days satisfied or refunded " service   The “60 days satisfied or refunded” service is a service offered by LILI LIGHT FOR LIFE for purchases made exclusively on its website with delivery to mainland France.     In order to benefit from this service, it is the Customer's responsibility to contact LILI LIGHT FOR LIFE customer service via the contact form, in order to receive a return form to complete and return with the product, accompanied by proof of receipt. purchase to date the purchase.   Damaged products are excluded from the benefit of this service. In the event of damaged packaging, it will be up to the Customer to return the product in sufficiently protective packaging. In the latter case, LILI LIGHT FOR LIFE will retain a lump sum of fifteen (15) euros.   Only the price of the product (s) purchased will be refunded to the Customer. The cost of returning the product (s) is exclusively borne by the Customer. Guarantee Legal guarantee of conformity The Seller is liable for any lack of conformity of the products under the conditions of article L.217-4 and following of the Consumer Code and for hidden defects of the products sold under the conditions provided for in articles 1641 and following of the French Civil Code.   The products sold must comply with the contract and be free from any lack of conformity upon delivery.   The Seller is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.   In accordance with Article L. 217-5 of the French Consumer Code, to comply with the contract, the goods must: Be fit for the use usually expected of a similar item and, where applicable: correspond to the description given by the Seller and possess the qualities that the latter has presented to the buyer present the qualities that a buyer can legitimately expect in view of the public statements made by the Seller, by the producer or by his representative, in particular in advertising or labelling, or: Have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the Seller and which the latter has accepted.   To benefit from the guarantee, the Customer must notify the Seller at the email address serviceclient@liliforlife.com or by registered mail at the following address : Product return service : 5, allée de la grande treille, office 3 - 35200 Rennes, France, of the faults attributed to the Product, as soon as they appear and at the latest within one month, by providing a detailed description of the fault (s) attributed and proof thereof, the serial number of the Product and the conditions of use of the latter.     After written agreement from the Seller, the Customer must ship, within fifteen days to the address communicated to him, the complete Product, in its original packaging, and refrain from carrying out himself or having a repair carried out. by a third party.   In the event of a defect recognized by the Seller under this warranty, the Seller will, at its option, replace the Product (s) recognized as defective or exchange the equipment or parts recognized as defective by an at least equivalent performance product, which may present design and / or presentation differences. The shipping and return costs will be borne by the Seller if it is established that the product was indeed not in conformity.   Any other liability or compensation is excluded. In the event of replacement of Products under this warranty, the replaced Products are themselves guaranteed but only for the period remaining to run from the initial warranty. Under no circumstances can the Seller be held responsible for direct, indirect, special, incidental or consequential damages (including loss of profit) caused by the Product or its use. In case of defective condition, all accessories must be returned within 15 days from the date of purchase, for replacement. The original of the invoice as well as a precise description of the fault are essential for each case of repair or replacement. The warranty does not cover defects resulting from non-compliance with the instructions for use or maintenance indicated by the Seller or in the instructions for use of the Product. Likewise, the warranty does not cover faults resulting from negligence, from a cause unrelated to the Product such as poor electrical installation or a dilapidated installation, lack of maintenance, lack of monitoring, fluctuations in electric current, power surge, accident, lightning, fire, water damage, sand or liquid penetration, improper storage, battery leakage, abnormal use, wet or outdoor use if the indications, the technical data sheet or the instructions for use do not expressly authorize this.   The guarantee does not apply either in the event of shocks, in the event of use of parts or accessories not manufactured or supplied by the Seller, in the event of alteration or withdrawal and / or recall of the product, in the event of 'assembly, disassembly, intervention or modification carried out by a third party not approved by the Seller. Intellectual and industrial property rights The Customer refrains from transforming the Products. It also refrains from reproducing or causing to be reproduced, in whole or in part, the trademarks, designs and models or any other industrial property right of which LILI LIGHT FOR LIFE is the holder.   The industrial property rights (including, without limitation, patents, brands and models) associated with the Products will remain the exclusive property of LILI LIGHT FOR LIFE.   Failure to comply with the aforementioned obligations will engage the responsibility of the Customer, as well as possible prosecution.   LILI LIGHT FOR LIFE also reserves the right to oppose, stop or seek compensation for any use that it deems unfair, constituting an act of commercial parasitism or contrary to its image. Responsibilities The Customer has the obligation to be aware of the characteristics and contraindications for the use of the Products, as they appear on the website and on the instructions for use of the Products, in particular in order to ensure that their state of health is compatible with the use of the Products. In case of doubt, he should seek the advice of his doctor.    The Seller can in no case be held responsible in the event of misuse of the Products, use not in accordance with the aforementioned contraindications or use made by the Customer that the Seller could not reasonably foresee.   It cannot be held liable under these GTCS for any loss of income, loss of profit, loss of contact, loss of data or any indirect or secondary loss or damage of any kind whatsoever due to the improper use of a Product.   The Seller's liability may not also be engaged in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable fact of a third party to the contract or to a case of force majeure as defined by French case law. Dispute resolution - mediation Complaint   The Seller will endeavor to resolve any complaint quickly, efficiently and amicably.   This should be sent as a priority to the company's customer service, by email to the following address : serviceclient@liliforlife.com .    Mediation In the absence of an amicable settlement within 30 days of the complaint to the Seller’s customer service, the Customer may submit the dispute with the Seller to the mediator who will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching a conclusion. an amicable solution :    Joint Direct Selling Mediation Commission (CPMVD) 1, rue Emmanuel Chauvière 75015 Paris, France Phone. : +33 1 42153000  https://mediation-vente-directe.fr/   The parties remain free to accept or refuse recourse to mediation as well as, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator. In the event of refusal to resort to mediation, or of failure of the latter, the parties retain the right to seize the competent court. Processing of personal data The Seller, responsible for processing, implements the processing of the Customer's personal data for the management of the commercial relationship. The purpose of the processing is the management of orders, the distribution of the newsletter and commercial re-use. The information requested : Name, First name, Age, Address, Postal code, City, telephone, e-mail are mandatory.    The data collected may be communicated, for the same purpose, to customer service and to the accounting and financial service. They are kept by LILI LIGHT FOR LIFE only for the time corresponding to the purpose of the collection, and in accordance with the confidentiality policy available on the company's website : www.liliforlife.com.    In accordance with the regulations on the protection of personal data, the customer has a right of access, rectification, erasure, opposition, as well as a right to limit the processing that he can practice with the Seller, customer service, by email : serviceclient@liliforlife.com .  The Customer also has the right to lodge a complaint with the Cnil, the supervisory authority in charge of compliance with obligations regarding personal data, in particular in accordance with Regulation No. 2016/679 known as the European General Regulation on the Protection of Personal Data. Data.   The processing of personal data is further explained in the privacy policy.   Applicable law and competent jurisdiction The GTCS are subject to French law, subject to the mandatory provisions of the consumer’s country of residence and that they do not deprive the consumer of the protection afforded to him by the mandatory rules of his country of residence. Disputes arising from the application of these GTCS will be submitted to French courts. In case of dispute, the French version of those GTCS will prevail.