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Frequently asked questions (FAQ)
Our customer support is available Monday to Saturday, 9 am to 7 pm (French time).
Average response time: 24 hours.
Lili technology
Learn more about the technologyWho is Lili technology for?
Lili technology helps all people with dyslexia, children and adults alike, whatever their age or background. It offers support in a wide range of reading situations: at home, at school, at work and even on the move. For people with colour blindness, the lamp improves the perception of letter and word shapes without altering colours, for better reading comfort.
What are the effects of Lili technology on reading and learning?
Lili technology does not "cure" dyslexia, but it is valuable support that improves daily life for people with dyslexia by making reading easier. By reducing reading fatigue, it frees up cognitive resources for other tasks, such as spelling or comprehension. For some users, the effects of Lili are immediate; for others, regular use over a few weeks brings noticeable improvements in reading comfort and fluency.
Does Lili technology have any risks or side effects?
Lili technology was developed to be safe and accessible to everyone. It emits light pulses at frequencies from 60 to 120 Hz, far from the frequencies that usually trigger photosensitive epileptic seizures (generally around 25 Hz). If you have epilepsy, we nevertheless recommend that you consult your doctor before use. When you stop using a Lili device (lamp, screen), you return to your usual way of reading, but the comfort Lili provides may encourage you to use it again for better reading comfort.
The Lili Lamp
See the Lili LampHow does the Lili Lamp work and how do I set it up?
The Lili Lamp is very easy to use. Initial setup is done through a dedicated app, which lets you personalise the frequency of the light pulses for optimal reading comfort. The lamp offers several brightness levels to suit the reader's preferences. Once the settings are configured, no further adjustment is needed. If you need help, our support team is available by phone or email.
From what age can the Lili Lamp be used?
The Lili Lamp can be used at any age, as soon as a child reads regularly, and into adulthood.
Can I take the Lili Lamp to school or on a trip?
Yes. It weighs 240 g, folds into its case and works wirelessly, with 7.5 hours of battery life.
Can the Lili Lamp replace speech therapy?
The Lili Lamp is not meant to replace speech therapy sessions, which work in depth on the foundations of reading. However, Lili can be an excellent complement, offering daily visual support that makes reading smoother, faster and less tiring. It can also be used during speech therapy sessions if the practitioner considers it appropriate, helping the patient focus on other aspects of their learning. While waiting for a full assessment, Lili can also bring temporary comfort by reducing reading fatigue.
How can I encourage a dyslexic child to read with the Lili Lamp?
To encourage a dyslexic child to read, the Lili Lamp can be a source of motivation. Rather than "pushing" the child to read, the idea is to support hands-on or playful activities where reading naturally has value: sharing a story together, reading recipes or decoding messages. The effects of Lili may not be immediately noticeable for every child, but after a few weeks of regular use, most users report less fatigue and greater ease when reading.
Can I try the Lili Lamp before buying? What are the return conditions?
Yes. For any purchase on liliforlife.com, you have a 45-day money-back guarantee in France and 30 days in other countries.
After a conversation with our customer service team, we send you a return label and you get your money back.
Where can I try the Lili Lamp in a store?
In France, you can try the Lili Lamp in Écouter Voir stores and at selected opticians. Find the nearest store on our retailer map.
The Lili Screen
See the Lili ScreenHow does the Lili Screen work and how do I set it up?
The Lili Screen is very easy to use. Initial setup is done with the Lili app, free for Windows and macOS, which lets you personalise the intensity and frequency of the light for optimal reading comfort. Once it's set, there's nothing else to adjust. Video tutorials and a user guide help you with installation and setup on the Getting started page. If you run into any difficulty, our support team guides you by phone or email.
Is the Lili Screen compatible with Mac and Windows?
Yes. It connects like a standard monitor, via HDMI and USB-C, and is set up with a free app for macOS and Windows.
Can someone without dyslexia use the Lili Screen?
Yes. Lili mode can be switched on or off at any time, and can switch on automatically thanks to profile detection. Outside Lili mode, it's a standard 27" 2K monitor, ideal for a shared workstation.
Do I need my company's IT department to approve it?
The Lili Screen is first and foremost hardware. Only the settings app needs to be installed, with no other change to the workstation.
Can I try the Lili Screen before buying?
For purchases on liliforlife.com, the Lili Screen does not come with a trial period, as it suits dyslexic and non-dyslexic users alike. It comes with a 2-year warranty.
Purchase and funding
Can the Lili Lamp and Screen be funded?
In France, the Lili Lamp or the Lili Screen can be funded by the MDPH (Maison Départementale des Personnes Handicapées, the local disability office) as part of a request for adapted equipment. For children, we recommend attaching a quote and a letter from a speech therapist confirming the benefit of using Lili.
Some employers can also help fund this equipment for their dyslexic employees (lamp or screen). Organisations such as AGEFIPH and FIPHFP, which support the employment of people with disabilities, can also provide funding for employees who need specific workplace adjustments.
How can I share my review of Lili?
Share your review on Google or Avis Garantis, or send us your testimonial from the Contact page.
Getting started
Video tutorials, user manuals and the app to download: everything is on the Getting started page.
Contact Lili
Have a question? Our team is here to help.
Customer service
- +33 (0)2 78 92 00 10
- contact@liliforlife.com
Opening hours:
Monday to Saturday, 9 am to 7 pm (French time)

