Refund policy

ADOPT A LILI!

45-Day Satisfaction Guarantee or 100% Refunded

Terms & Conditions

The "ADOPT A LILI - 45-day satisfaction guarantee or 100% refunded" offer is a service provided by LILI LIGHT FOR LIFE, exclusively for purchases made on its website www.liliforlife.com with delivery to countries within the European Union.

Process & Eligibility

To benefit from the "ADOPT A LILI" service, the customer must strictly follow every step of the process within the specified timeframes.

1. INITIAL CONTACT

Contact the LILI FOR LIFE Customer Service team (serviceclient@liliforlife.com) no later than 21 days after purchase. Please provide your contact details (first name, last name, phone number) and attach your proof of purchase (receipt or online invoice).

2. PERSONALIZED GUIDANCE

Respond to the follow-up from our Lili Team expert no later than 5 days after contacting Customer Service. The expert will reach out to guide you through the initial setup and help you identify the benefits of the lamp.

3. TRIAL CONTINUATION & POTENTIAL FOLLOW-UP

Following the guidance session, the customer has 10 days to evaluate the benefits of the LILI lamp. If, despite this trial, they find the benefits non-existent or insufficient, they must send a follow-up email directly to Customer Service (serviceclient@liliforlife.com) no later than 10 days after the consultation with the Lili Team expert. The LILI Team expert will then approve or deny the product return request:

• If denied: The customer will receive a follow-up call.

• If approved: LILI Customer Service will send a return label to the customer. The customer can then proceed with the physical return of the product.

4. PRODUCT RETURN

Return the product within 45 days from the original purchase date (as evidenced by the postmark), in accordance with the instructions provided on the return label. The return shipping costs are entirely the responsibility of the customer. The product must be returned intact, complete (including charger, cable, and case), and in its original packaging. Incomplete and/or late returns will not be processed.

Damaged products will not be refunded. If the original packaging is damaged, it is the customer's responsibility to return the product in a sufficiently protective box. In the event of damaged original packaging, LILI FOR LIFE will deduct a flat fee of €15 from the refund.

5. REFUND

Only the purchase price of the product as stated on the receipt or invoice will be refunded to the customer. The refund will be processed within 10 days of receiving the returned product. The refund will be issued via bank transfer, using the bank details (RIB) provided during the physical return of the product. A confirmation email will be sent to the customer once the refund has been successfully completed.