Terms of sales
These general terms and conditions of sale (“GTC”) govern relations between the Company LILI FOR LIFE with a capital of €50,000, whose head office is located at 107, Allee François Mitterrand, 76100 Rouen and registered at Rouen Trade and Companies Register, number B 889 676 466 RCS (the “Seller”) and any non-commercial natural person wishing to purchase products sold by LILI FOR LIFE on the website https://liliforlife.com/ (the “Client”).
The fact for a Customer to place an order on the site https://liliforlife.com/ (the “Website”) implies his acceptance, without reservation, of these GCS.
These T&Cs may be modified at any time by the Seller. In any case, the applicable GCS are those in force at the time the order is placed by the Customer.
By ticking the box “I have read the General Conditions of Sale and I accept them” of the order form, the Customer acknowledges having read and accepted these General Conditions of Sale.
Purpose and scope
The T&Cs are intended to define the contractual relationship and terms of sale between the Seller and any Customer wishing to make a purchase on the Website of the products indicated as sold and shipped by LILI FOR LIFE (hereinafter “the Products”).
To be able to place an order on the website, the Customer declares to be at least 18 years old.
It is specified that the Products are intended for direct use by the Customer.
The Customer undertakes not to make purchases of Products on the Website with a view to reselling them.
Product characteristics – price
The Customer declares to have been aware of the essential characteristics of the Products and in particular of the contraindications, which appear on the Website and on their instructions for use.
The prices of products sold online on the website https://liliforlife.com are indicated in euros, all taxes included and are those in force at the time of registration of the order by the Customer. They are subject to change at any time.
The products are offered for sale within the limits of available stocks. These are updated regularly, except for technical problems independent of the Seller. If the Product is not available, the Customer is informed as soon as possible.
Order and payment
The Customer definitively validates his order by clicking on “order”, after having completed the “billing details” page and chosen his method of payment.
To pay for his order, the Customer has, at his choice: credit card or bank transfer. For Customers with a bank account in France, payment by check is also accepted.
Any order implies acceptance without restriction or reservation of these general conditions of sale.
The Customer guarantees to the Seller that he has the necessary authorizations to use the method of payment chosen by him during the validation of the order. The Seller reserves the right to suspend any order management and any delivery in the event of refusal to authorize payment by credit card or check from officially accredited bodies or in the event of non-payment. The Seller notably reserves the right to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. .
The Seller will not supply the Products until the bank has authorized payment by credit card, check or bank transfer for the Products ordered.
Once the order has been validated, and at the latest at the time of delivery, the information provided for in article L. 221-5 of the Consumer Code is sent by email to the Customer under the conditions provided for in article L. 221 -13 of this same code.
Delivery
Deliveries are made to the address indicated when ordering.
The terms and costs of delivery are indicated to the Customer before the order is placed.
The shipping costs are communicated to the Customer prior to the order and are part of the final price, the payment of which conditions the sale. They are therefore the responsibility of the Customer and vary according to the geographical area of delivery.
Information concerning the exercise of the right of withdrawal
Deliveries are made to the address indicated when ordering.
The terms and costs of delivery are indicated to the Customer before the order is placed.
The shipping costs are communicated to the Customer prior to the order and are part of the final price, the payment of which conditions the sale. They are therefore the responsibility of the Customer and vary according to the geographical area of delivery.
Information concerning the exercise of the right of withdrawal
In accordance with the provisions of articles L. 221-18 and following of the Consumer Code, the Customer, who is a consumer, has a right of withdrawal of all or part of his order, without reason, and which expires fourteen (14 ) days from receipt of the goods by the Customer, and if several products are ordered in a single order, at the time of receipt of the last well ordered.
To exercise the right of withdrawal, the Customer must notify the Seller of his decision to withdraw from this contract by means of an unambiguous declaration by email to the following address: serviceclient@liliforlife.com, or use the withdrawal form below, and also available at the attached link https://liliforlife.com/pages/formulaire-de-retractaction
If the Customer uses the withdrawal form, LILI FOR LIFE will immediately send an acknowledgment of receipt of the withdrawal by email.
Withdrawal form for consumer customers – to be sent by email to serviceclient@liliforlife.com
I/We hereby notify you of my/our withdrawal from the Contract relating to the sale of the product and/or service below:
Order number :
Item code :
Ordered on:
Received on:
Name of Client(s):
Address of the Client(s):
Date :
Signature of client(s) (if this form is notified on paper):
For the withdrawal period to be respected, it is sufficient for the Customer to send LILI FOR LIFE the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period, i.e. fourteen (14) days from the receipt of all items in the order. Upon receipt of this request, LILI FOR LIFE will confirm in writing that the right of withdrawal has been taken into account and will communicate the return address of the products as well as the return slip.
If the Customer uses this right of withdrawal, the return of the products must be made within fourteen (14) days after the communication of the exercise of the right of withdrawal, in their original packaging, in perfect condition, unused and accompanied by all the accessories and instructions for use, as well as the duly completed return slip, sent by email. In the absence of this voucher, the return of the product cannot be processed within the normal timeframe. The returned Products must not have been used in any way or manipulated other than to establish the nature, characteristics and proper functioning of the goods. Incomplete, spoiled, damaged or soiled goods by the Customer will not be taken back. The products must imperatively be returned in their original packaging to the address indicated in the email confirming consideration of the right of withdrawal. In the event of a return to an incorrect address, the return of the products cannot be processed within the normal time limits.
Only the price of the product(s) purchased will be refunded to the Customer. The costs of returning the product(s) are the sole responsibility of the Customer.
The Seller makes the refund using the same means of payment as that used by the consumer for the initial transaction, unless the consumer expressly agrees to use another means of payment and insofar as the refund does not give rise to cost to the consumer.
The refund will be made no later than fourteen (14) days from receipt of the products accompanied by the return slip to the address indicated.
Adopt a LILI !
45 days satisfaction or 100% refund
Conditions
The “ADOPT a LILI – 45 days satisfaction or 100% refund” service is a service offered by LILI FOR LIFE for purchases made exclusively on its website www.liliforlife.com with delivery to European Union countries.
Terms
In order to benefit from the “ADOPT a LILI” service, it is imperative that the customer scrupulously follows all the stages of the process within the time allowed.
1- MAKE CONTACT
Contact LILI FOR LIFE Customer Service (serviceclient@liliforlife.com) – no later than 21 days after purchase – by filling in your details (surname, first name, telephone contact) and enclosing proof of purchase of your order ( receipt or web invoice).
2- ACCOMPANIMENT
Respond to the connection with the Team Lili expert – no later than 5 days after contacting Customer Service. The expert will contact you in order to assist you in getting started and identifying the benefits of the lamp.
3- CONTINUATION OF THE TEST and POSSIBLE RE-CONTACT
After the support, the customer has 10 days to confirm the benefits of the LILI lamp. If, despite everything, he considers the benefits non-existent or really insufficient (at the latest 10 days after contacting the Team Lili expert) he will send a new contact email directly to Customer Service (serviceclient@liliforlife.com). The Team LILI expert will confirm or invalidate the product return request:
– in case of invalidation, the customer will be called back
– in the event of confirmation, LILI Customer Service will send a return slip to the customer. The customer can then finalize the physical return of the product.
4- RETURN OF THE PRODUCT
Return the product – within the limit of 45 days from the date of purchase (the postmark serving as proof) according to the methods specified in the return slip. The costs of returning the product are entirely the responsibility of the customer. The product must be returned intact, complete (charger, cable case) and in its original packaging. Incomplete and/or late returns will not be considered.
Damaged products will not be refunded. In the event of damaged packaging, it will be up to the customer to return the product in sufficiently protective packaging. In the latter case, LILI FOR LIFE will retain a lump sum of €15.
5- REIMBURSEMENT
Only the price of the product purchased indicated on the receipt or invoice will be refunded to the customer. The refund is made within 10 days after the date of receipt of the product. The customer will receive a transfer to his account using the bank details sent when the product is physically returned. A confirmation email will then be sent to the customer to notify him of the effective refund.
Guarantee
Legal guarantee of conformity
The Seller is liable for lack of conformity of the products under the conditions of article L.217-4 and following of the Consumer Code and for hidden defects of the products sold under the conditions provided for in articles 1641 and following of the Civil Code.
The products sold must comply with the contract and be free from defects of conformity when delivered.
The Seller is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.
In accordance with Article L. 217-5 of the Consumer Code, to comply with the contract, the goods must:
Be specific to the use usually expected of a similar item and, where applicable:
• correspond to the description given by the Seller and possess the qualities that the latter presented to the buyer
• present the qualities that a buyer can legitimately expect given the public statements made by the Seller, by the producer or by his representative, in particular in advertising or labelling; Where
Present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the Seller and which the latter has accepted.
To benefit from the guarantee, the Customer must notify the Seller at the email address serviceclient@liliforlife.com or by registered mail at the following address: Product return service 107, Allee François Mitterrand, 76100 Rouen defects attributed to the Product, as soon as they appear and at the latest within one month, by providing a detailed description of the fault(s) attributed and proof of these, the serial number of the Product and his terms of employment.
After written agreement from the Seller, the Customer must ship within fifteen days to the address which will be communicated to him, the complete Product, in its original packaging, and refrain from carrying out or having carried out a repair by a third party.
In the event of a defect recognized by the Seller under this warranty, the Seller shall, at its option, replace the Product(s) recognized as defective or exchange the material or parts recognized as defective, and this by Products with at least equivalent performance and may present differences in design and/or presentation. Shipping and return costs will be borne by the Seller if it is established that the product was indeed not compliant.
Any further liability or compensation is excluded. In the event of replacement of Products under this warranty, the replaced Products are themselves guaranteed but only for the remaining duration of the initial warranty.
Under no circumstances may the Seller be held liable for direct, indirect, special, incidental or consequential damages (including loss of profit) caused by the Product or its use. In the event of a defective condition, all accessories must be returned within 15 days from the date of purchase, for replacement. The original of the invoice as well as a precise description of the breakdown are essential for each case of repair or replacement.
The warranty does not cover defects resulting from non-compliance with the instructions for use or maintenance indicated by the Seller or in the Product’s user manual. Similarly, the warranty does not cover defects resulting from negligence, a cause unrelated to the Product such as poor electrical installation or dilapidated installation, lack of maintenance, lack of monitoring, fluctuations in electrical current, power surge, accident, lightning, fire, water damage, sand penetration or liquid, improper storage, battery leakage, abnormal use, use in a humid or outdoor environment if the indications, technical data sheet or user manual do not expressly authorize it.
The warranty also does not apply in the event of shocks, in the event of the use of parts or accessories not manufactured or supplied by the Seller, in the event of alteration or withdrawal and/or recall of the product, in the event of assembly, disassembly, intervention or modification carried out by a third party not approved by the Seller.
Intellectual and industrial property rights
The Customer is prohibited from transforming the Products. It is also forbidden to reproduce or cause to be reproduced, in whole or in part, the trademarks, designs and models or any other industrial property right of which LILI FOR LIFE is the holder.
The industrial property rights (including, without limitation, patents, trademarks and models) associated with the Products will remain the exclusive property of LILI FOR LIFE.
Failure to comply with the aforementioned obligations will engage the responsibility of the Customer, as well as possible prosecution.
LILI FOR LIFE also reserves the right to oppose, stop or seek compensation for any use it deems unfair, constituting an act of commercial parasitism or contrary to its image.
Responsibilities
The Customer has the obligation to read the characteristics and contraindications to the use of the Products, as they appear on the website and on the instructions for use of the Products, in order in particular to ensure that his state of health is compatible with the use of the Products. If in doubt, he should seek the advice of his doctor.
The Seller cannot under any circumstances be held liable in the event of misuse of the Products, use that does not comply with the aforementioned contraindications or use made by the Customer that the Seller could not reasonably envisage.
Nor can it be held liable under these T&Cs for any loss of income, loss of profit, loss of contacts, loss of data or any indirect or secondary loss or damage of any kind whatsoever due to the improper use of a Product.
The Seller’s liability cannot be engaged in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable event of a third party to the contract or to a case of force majeure as defined by French case law.
Réclamation
Le Vendeur s’efforcera de résoudre rapidement, efficacement et de façon amiable toute réclamation.
Celle-ci doit être adressée en priorité au service clients de l’entreprise, par mail à l’adresse suivante : serviceclient@liliforlife.com .
Dispute resolution – mediation
Complaint
The Seller will endeavor to resolve any complaint quickly, efficiently and amicably.
This must be addressed in priority to the company’s customer service, by email to the following address: serviceclient@liliforlife.com.
Mediation
In the absence of an amicable settlement within 30 days following the complaint to customer service, the Customer may submit the dispute between him and the Seller to the mediator who will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching a an amicable solution:
Joint Commission for Direct Selling Mediation (CPMVD)
1 rue Emmanuel Chauviere
75015 Paris
Such. : 0142153000
The parties remain free to accept or refuse the use of mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator. In the event of refusal to resort to mediation, or of failure of the latter, the parties retain the option of seizing the competent court.
Processing of personal data
The Seller, responsible for processing, implements the processing of the Customer’s personal data for the management of the commercial relationship. The purpose of the processing is to manage orders, distribute the newsletter and commercial re-use. The information requested: Last name, First name, Age, Address, Postal code, City, telephone, e-mail are mandatory.
The data collected may be communicated, for the same purpose, to customer service and the accounting and financial department. They are kept by LILI FOR LIFE only for the time corresponding to the purpose of the collection, and in accordance with the privacy policy available on the company’s website: www.liliforlife.com.
In accordance with the regulations on the protection of personal data, the customer has a right of access, rectification, erasure, opposition, as well as a right to limit the processing that he can practice with the Seller, customer service, by email: serviceclient@liliforlife.com
The Customer also has the right to lodge a complaint with the Cnil, the supervisory authority in charge of compliance with the obligations in terms of personal data. personnel, in particular in accordance with Regulation No. 2016/679 known as the European General Data Protection Regulation (GDPR).
The processing of personal data is further explained in the privacy policy.
Applicable law and competent jurisdiction
The GCS are subject to French law subject to the mandatory provisions of the consumer’s country of residence and that they do not deprive the consumer of the protection guaranteed to him by the mandatory rules of his country of residence.
Disputes arising from the application of these T&Cs are submitted to the French courts. The French version of these T&Cs is the only one that will prevail in the event of a dispute.
